Some of the elements on your site won't load for me. Why not?
Our site is best viewed with Internet Explorer 6.0, although version 5.1 will support most features. Optimal viewing is also possible with Mozilla or Firefox versions greater than 1. If you are viewing the site with one of these browsers and are experiencing a problem consistently, please email webmaster@lorenz.com so we can explore the problem. We ask that you include as many specifics as possible, including where you were in the site when the error occurred, the steps you took prior to the error, and your operating system, browser and type of internet connection.
When will my order ship?
Web orders placed after 12 p.m. EST Monday-Friday will be processed on the next business day. Orders placed on Saturday or Sunday will be processed the following Monday. The Lorenz Corporation is proud of its longstanding tradition of shipping most orders on the day they are processed. Larger orders or orders placed during our busiest times may take an additional day. If you need to expedite an order, please call our customer service department at (800) 444-1144 ext. 1. Please have your order-confirmation information available.
How are my shipping charges determined?
Standard shipping and handling charges within the U.S. are based on your order total. Those charges are: Up to $15 - $4.95; $15.01 to $30 - $5.95; $30.01 to $50 - $7.95; $50.01 to $75 - $9.95; $75.01 to $100 - $12.95; $100.01 to $150 - $19.95; and $150.01 and above - $24.95. For Rush shipping, an additional charge based on the shipping method you select will be added to the shipping and handling charge listed above. Those charges are as follows: UPS Three Day, Add $10.95; UPS Second-Day Air, Add $12.95; UPS Next Day, Add $14.95.
What is "Standard" shipping?
Packages sent via Standard shipping are typically delivered via UPS Ground or the U.S. Postal Service, with the size of the order usually dictating which method is used. Orders ship from our warehouse in Dayton, Ohio and delivery to most locations within the U.S. typically occurs within 5 to 7 business days. If you need your order sooner, or require guaranteed delivery, we offer UPS Three Day, Second-Day Air or Next Day for an additional charge. (Those charges are listed under "How are my shipping charges determined?")
I live outside the U.S. or Canada. Why can't you tell me how much it will cost to ship my order?
We will ship your order to you in the most efficient and economical manner possible, but because of the many options available for international shipping we are unable to provide the cost for that shipping until after the order is processed. If you have already placed an order and are uncomfortable with this arrangement, please email your name, address and order number to info@lorenz.com as soon as possible and request that it be cancelled.
How can I track the status of my order?
You will be sent a confirmation email immediately after placing your order. A second email will follow once your order is processed. It will include your order number and a link to track your package, likely through UPS. If your order does not arrive in a timely fashion, our customer service department will be happy to work with you to track the order. When you contact them at info@lorenz.com or (800) 444-1144 ext. 1, please be sure to have your order number.